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We typically respond within 24 hours during business days.
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Nairobi, Kenya
East Africa
Looking for Quick Answers?
Check our Help Center for frequently asked questions and detailed guides.
Visit Help CenterSupport Hours
| Monday - Friday | 8:00 AM - 6:00 PM |
| Saturday | 9:00 AM - 2:00 PM |
| Sunday | Closed |
All times are East Africa Time (EAT)
Common Issues & Quick Solutions
Password Reset
Forgot your password? Reset it here in just a few clicks.
Payment Issues
Payment failed? Go to "My Orders" and click "Retry Payment" on your pending order.
Digital Downloads
Can't download? Check your email for the download link. Links expire after 30 days.
School Registration
Want to register your school? Visit our School Registration page.
Track Order
View all your orders and their status in My Orders.
Update Profile
Change your details, add payout info, or upload a profile picture in Profile Settings.